Refund policy

Eco Lux Essentials Return & Refund Policy

At Eco Lux Essentials, we take pride in providing high-quality, natural haircare products designed to nourish, strengthen, and enhance your hair. Your satisfaction is important to us.

 

Returns

 

Due to the nature of our products and for hygiene and safety reasons, we do not accept returns on opened or used items.

 

We only accept returns under the following conditions:

• Item is unused, unopened, and in original packaging
• Return request is made within 7 days of delivery
• Item arrived damaged, defective, or incorrect

 

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery.

📩 Email: goecolux@gmail.com

Include:

• Order number
• Clear photos of the product and packaging

Damaged or Incorrect Orders

 

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery.

📩 Email: goecolux@gmail.com

Include:

• Order number
• Clear photos of the product and packaging

We will gladly:

• your-Send a replacement, or
• Issue a refund/store credit if applicable

Non-Returnable Items

• Opened or used products
• Sale or discounted items
• Gift cards
• Custom or personalized orders

Once your return is approved and received, we will notify you. If approved:

• Refunds will be issued to your original payment method
• Please allow 5–10 business days for processing

Exchanges

We do not offer direct exchanges. If you need a different product, please place a new order.

Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping fees are non-refundable

Order Cancellations

Orders must be canceled within 12 hours of purchase. After this window, orders may already be processed and shipped.

Contact Us

For any questions regarding your order:

📧 goecolux@gmail.com

📍 Huntsville, Alabama

 

Our Commitment

Eco Lux Essentials is committed to delivering luxury, clean, and effective haircare. If you ever have concerns, we’re here to make it right 💛

Send a replacemet

• Issue a refund/store credit if applicable

Non-Returnable Items

• Opened or used products
• Sale or discounted items
• Gift cards
• Custom or personalized orders

Refunds

Once your return is approved and received, we will notify you. If approved:

• Refunds will be issued to your original payment method
• Please allow 5–10 business days for processing

Exchanges

We do not offer direct exchanges. If you need a different product, please place a new order.

Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping fees are non-refundable

Order Cancellations

Orders must be canceled within 12 hours of purchase. After this window, orders may already be processed and shipped.

Contact Us

For any questions regarding your order:

📧 goecolux@gmail.com

📍 Huntsville, Alabama

Our Commitment
Eco Lux Essentials is committed to delivering luxury, clean, and effective haircare. If you ever have concerns, we’re here to make it right 💛